NSRC: National Scam Response Centre
Malaysia's national scam hotline, used to report scams and ask banks to freeze accounts quickly.
Sources checked 2026-09-17 to 2026-09-29
What it means
NSRC stands for the National Scam Response Centre. It runs Malaysia’s 997 hotline, one number the public can call to report a scam and ask for urgent help. [f1] The line runs 24 hours a day.
The point is speed. When money has just gone to a scammer, a fast report gives banks and police a better chance to trace and hold it before it disappears.
What the 997 hotline does
Calling 997 starts a joint response by banks and police. [f1] The aim is to trace where the scam money went and, where possible, stop it moving further.
Part of that response can be a freeze on a receiving account. Under the 2024 amendments, a police officer of Sergeant rank or above can freeze an account and block transactions immediately, without a court order, on suspicion that it is linked to unlawful activity. [f2]
What if your account is frozen?
Sometimes the frozen account belongs to someone who did not knowingly help a scam. Money may have landed in your account, or your details may have been misused.
The person named in a police freeze can apply to the Sessions Court to vary or revoke it. You can also check whether an account or phone number is flagged on the Semak Mule portal, which had over 190,000 accounts flagged as of 2024/2025 reporting. [f3]
A flag or a freeze does not decide guilt. It is part of the investigation and court process.
What to do next
Keep your records, do not move any disputed money, and get advice. Reading about account freezes and your next steps helps you act calmly.
A lawyer cannot promise any outcome. A lawyer can explain the process, help you put your side clearly, and prepare an application to vary a freeze if one applies to you.
Sources
- National Scam Response Centre (NSRC), 997 hotline
- CPC (Amendment) Act 2024, Section 116D
- PDRM Semak Mule portal
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What number is the NSRC hotline?
The NSRC runs the 997 hotline, open 24 hours a day. You call it to report a scam quickly, so banks and police can act while the money may still be traced. If you have just sent money to a suspected scammer, call early. It is a reporting line, not legal advice for your own case.
Can an NSRC report cause my account to be frozen?
It can. When a scam is reported, the money and the receiving accounts may be traced, and a receiving account can be frozen as part of the response. Under the 2024 amendments, a police officer of Sergeant rank or above can freeze an account immediately without a court order. If your account was frozen this way, a lawyer can explain your options.
I received scam money by mistake, what should I do?
Do not move or spend the money, and keep every record of how the transfer reached you. You can check your account on the Semak Mule portal. A frozen account and a possible investigation are serious, so speak to a lawyer early to understand your position and prepare an honest account of what happened.
Related pages
If your situation is a little different, these pages cover the closest topics.
Need a Lawyer for Your Frozen Account Case?
Request Lawyer ContactFor people seeking legal representation. For general information, use our guides and tools.
Independent information resource, not a law firm. We do not provide legal advice. Where appropriate and with your consent, we can connect you with an independent lawyer. Availability and acceptance of a case are not guaranteed. How referral works