Is That JSJK WhatsApp Message Real?

What is JSJK?

JSJK stands for Jabatan Siasatan Jenayah Komersil ^[f1]. It is the Commercial Crime Investigation Department of the Royal Malaysia Police (PDRM). It investigates fraud, scams, money laundering and other financial crime.

If your bank account has been linked to a fraud case, JSJK officers may be part of the investigation.

How does real JSJK contact work?

Real police contact usually comes as a phone call from a police station number, or an officer visits you in person ^[f3].

A real officer gives their name and rank and tells you which station they are calling from. You can check this by calling that station yourself.

Real officers will not ask you to transfer money, share your banking passwords or install an app on your phone. They will not threaten instant arrest over the phone to rush you.

Why a “JSJK” WhatsApp message is a warning sign

PDRM does not usually use WhatsApp to contact suspects or other people in an investigation ^[f2]. Scammers know a message from “JSJK” causes fear. They use that fear to get money or personal details ^[f4].

Common tricks include sending fake police documents on WhatsApp, saying your account is linked to a crime, and demanding payment to “settle” it. Some ask for your online banking login to “verify” your account.

Scammers can use official-sounding language and police logos to look real.

What are the warning signs of a scam?

Watch for these signs:

• The message comes by WhatsApp or another chat app, not a formal call or visit.
• The sender wants money to settle a case, unfreeze an account or avoid arrest.
• You are pushed to act at once, threatened with serious trouble if you do not reply within hours, or told to keep it secret from your family.
• The sender asks for your banking login, TAC numbers or passwords. No real officer will ever ask for these.

Real police investigations do not work this way.

What should you do if you get a suspicious message?

Do not reply, do not click any links and do not transfer any money. Screenshot the whole conversation, including the sender’s number and profile.

Report it to the National Scam Response Centre (NSRC) by calling 997 ^[f5]. The NSRC 997 hotline can tell you how to report.

Make a formal report at your nearest police station. Bring the screenshots and any other evidence of the contact.

If you have already shared personal or banking details with the scammer, call your bank immediately to protect your account. Ask for a temporary block on online transactions until things are sorted out.

What if the contact is real?

If you call the police station and find the contact is genuine, take it seriously. A real investigation into your account means there are steps you should take right away.

You can ask to speak to a lawyer before you answer questions. Do not offer information or sign anything you do not understand. A lawyer who handles frozen account and mule account cases can advise you before any meeting and protect your rights.

If the police really have called you about your account, getting legal advice early is sensible.

How can you protect yourself from now on?

Save the NSRC number, 997, in your phone. If a call or message ever claims to be from a government authority, check it through official channels before you respond.

Be careful about what personal details you share online. Scammers can get names and phone numbers from data leaks or social media.

If a friend or relative gets a similar message, share this guide with them. Fear can make people act before checking.

Sources

1. Royal Malaysia Police (PDRM), Official JSJK Structure
2. PDRM Public Advisory on Impersonation Scams
3. Bank Negara Malaysia, National Scam Response Centre (NSRC) Operations
4. Criminal Procedure Code (Amendment) 2024, Section 116D
5. Penal Code (Amendment) 2024, Sections 424A, 424B, 424C