Police and Bank Contact Log

Why a contact log protects you

Once your account is frozen, people start contacting you: bank officers, investigating officers, and sometimes callers you cannot verify. Under stress, the details blur. A contact log fixes each one in writing while it is fresh.

It does two jobs. It gives you an accurate record to rely on, and it feeds your case timeline and your lawyer’s understanding of the case.

What to record for every contact

For each call or visit, note the same things every time. Write the date and time, who contacted you, their name and rank or role, and the phone number or branch they used.

Then record how they reached you, what they asked or told you, any reference or report number, any deadline they set and exactly what you replied. Note whether you have proof, such as a screenshot or a letter.

Check who is contacting you

Not every caller is who they say they are, and real officers can be checked. The CCID at Bukit Aman is the PDRM unit that investigates mule-account cases. You can ask for the officer’s name, rank, station and report number, then check through official channels ^[f1].

Never give banking passwords or one-time codes to anyone. No real officer or bank needs them. Log the contact anyway, and check before you act on anything you are asked to do.

Record bank contacts too

Bank contacts matter as much as police ones. Note whether the bank describes the freeze as its own compliance hold or as an outside order, from the police or the Public Prosecutor. That one detail shapes your next step.

If you need to complain, Bank Negara Malaysia runs BNMLINK on 1-300-88-5465 for complaints and enquiries ^[f3]. Log any reference number you are given there too.

Why police contacts need extra care

Police contacts can carry legal weight. Under CPC section 116D, added in 2024, a police officer of Sergeant rank or above can freeze an account without a court order ^[f2]. Knowing which officer acted, and when, can matter later.

If an officer asks you to give a statement, log the request first, then prepare. You can ask a lawyer for advice before you attend.

A template you can copy

Use this template and add one row per contact.

Date & Time	Who	Rank / Role	Number / Branch	What They Said	Reference No.	Deadline	My Reply	Proof
22/02/2026 3:10pm	Officer (verify)	Inspector	03-1234	Asked me to give a statement Friday	Report no. noted	Friday 10am	Said I will confirm	Call log screenshot

Remember that Article 5(3) of the Federal Constitution gives you the right to consult and be defended by a lawyer of your choice ^[f4]. Bring your log to that conversation.

Sources

1. PDRM Commercial Crime Investigation Department (CCID / JSJK), Bukit Aman
2. Criminal Procedure Code, Section 116D
3. Bank Negara Malaysia, BNMLINK 1-300-88-5465
4. Federal Constitution, Article 5(3)