What Happens When You WhatsApp Us

What happens when you message us?

Some people hold back from asking for help because they do not know what happens next. This page takes you through a mule account consultation step by step, so nothing surprises you after you send that first WhatsApp message.

The steps are the same whether your account was just frozen, you were called for a statement, or a family member was arrested. Our main consultation page answers the usual worries; this page shows what actually happens.

Step 1: You send a short WhatsApp message

You do not need a neat summary or full documents. A few sentences are enough: roughly what happened, whether your account is frozen, and any contact with the police or your bank.

If there is a date coming up, such as a statement or court date, say so clearly so it can be dealt with first.

Step 2: Request contact from an independent lawyer, who reviews the facts

This site is a referral service. We use your message to refer you to a lawyer. The lawyer works out what kind of case it is: Sections 424A, 424B or 424C of the Penal Code, a bank freeze, or an ongoing investigation. ^[f3] This happens before any talk about cost or hiring.

Under Evidence Act Section 126, a lawyer cannot disclose what you tell them without your express consent, with limited exceptions. ^[f1] Your first message goes to us, not a lawyer, so keep it to the basics and save the full story for the lawyer.

Step 3: The lawyer explains your situation

The lawyer explains in plain terms what is likely going on, which law or process applies, and a sensible next step. The explanation depends on what you sent.

For a frozen account, you might hear that an AMLA freeze by an enforcement agency lasts up to 90 days unless there is a charge, and that a later seizure order lapses after 18 months if no charge is brought. ^[f5] If the police are involved, you might hear that officers of Sergeant rank or above can freeze an account at once under CPC Section 116D, with no court order. ^[f4]

Step 4: You decide what happens next

Nobody decides for you. You can ask more questions, take time to think, or decide that you want the lawyer to represent you. ^[f2]

If you go ahead, the lawyer tells you what it involves and what it is likely to cost before anything is agreed. Our guide to what a lawyer can do explains this stage.

How long does each step take?

There is no fixed timeline. It depends on how complex your situation is and how much detail you send.

The order stays the same: message, referral, explanation, decision. You are never asked to commit before your situation has been explained to you.

You are not the only one

If reaching out feels like a big step, you are not alone. Police detected 46,048 mule accounts in 2023 and 50,295 in 2024, so many people are facing this. ^[f6]

If privacy is your main worry, our page on confidentiality explains what protection applies and when.

Start with your first message

Send a short message about what has happened so far. It does not need to be complete or tidy; sorting that out is the lawyer’s job.

If you have a statement date, a frozen account notice or a charge, mention it. The lawyer can then tell you what to do before that date.

Sources

1. Attorney General’s Chambers of Malaysia, Laws of Malaysia (lom.agc.gov.my), Evidence Act 1950
2. Federal Constitution of Malaysia, Article 5(3)
3. Low & Partners, “Keldai Accounts: When Helping a Friend Becomes a Criminal Offence” (2024)
4. Raj, Ong & Yudistra, “Unveiling the Mystery: When Your Bank Account Gets Frozen by the Law” (2024)